The Lenovo laptop I bought on February 16 from your showroom in iSquare hos proved defective after only one week of use. And so(informal) I took it back to the showroom and complained (...) the shop assistant. However, the attitude of the shop assistant was rude.
The laptop is overheating after using it (...) more than half an hour. When I tried to touch it, I even got hurt with my hand. Althoigh the operation of the laptop is well, there is a serious safty problem. I am so worried that it will burncatch fire. Therefore, I took it back to the showroom and want to return it. But the shop assistant did not help me. I would like to get a new laptop and apologize.
Yours faithfully,
Rolls Chan
Reply by Jenna, Kiki, Kennes
Dear Ms Chan,
We are sorry that the Lenovo laptop you bought from us was unsatisfactory and about our shop assistant's attitude.
Our company has implemented a series of a quality control measurements which ensures the quality of the products meets the international standards and requirements of the customers. Unfortunately, your laptop series didnt work properly. It might involved the technical problem. We hope we could detect the exist problem immediately.
I have instructed (who?) to send you a new laptop. In addtion, we will provide a new training system for the shop assistant.
We appreciate your suggestioncomments. It helps our company to improve the service and quality. To show our goodwill, we are enclosing with this letter a HK$500 coupon that you can use with your next purchase from us.
The Lenovo laptop I bought on February 16 from your showroom in iSquare hos proved defective after only one week of use. And so (informal) I took it back to the showroom and complained (...) the shop assistant. However, the attitude of the shop assistant was rude.
The laptop is overheating after using it (...) more than half an hour. When I tried to touch it, I even got hurt with my hand. Althoigh the operation of the laptop is well, there is a serious safty problem. I am so worried that it will burn catch fire. Therefore, I took it back to the showroom and want to return it. But the shop assistant did not help me. I would like to get a new laptop and apologize.
Yours faithfully,
Rolls Chan
Reply by Jenna, Kiki, Kennes
Dear Ms Chan,
We are sorry that the Lenovo laptop you bought from us was unsatisfactory and about our shop assistant's attitude.
Our company has implemented a series of a quality control measurements which ensures the quality of the products meets the international standards and requirements of the customers. Unfortunately, your laptop series didnt work properly. It might involved the technical problem. We hope we could detect the exist problem immediately.
I have instructed (who?) to send you a new laptop. In addtion, we will provide a new training system for the shop assistant.
We appreciate your suggestion comments. It helps our company to improve the service and quality. To show our goodwill, we are enclosing with this letter a HK$500 coupon that you can use with your next purchase from us.
Yours sincerely,
Jenna, Kiki, Kennes